Shipping policy

1. Delivery Areas

We currently offer delivery services across Pakistan, subject to courier availability in your area.

Some remote or restricted areas may have limited delivery services.

2. Order Processing

Orders are normally processed within 1–2 business days after order confirmation.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders may take longer to process during sales, promotions, public holidays, or periods of high order volume.

3. Delivery Time

After dispatch, orders are generally delivered within:

  • Major Cities: 2–5 business days
  • Other Areas: 3–7 business days
  • Remote Areas: Delivery may take additional time depending on courier availability.

These are estimated delivery times and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, Super Bazar may offer free delivery promotions on selected products or orders.

5. Cash on Delivery

Cash on Delivery may be available for eligible orders and locations.

Customers are requested to provide:

  • Full name
  • Complete delivery address
  • Active phone number
  • Any necessary address or location details

Customers should remain available to receive and pay for their order when the courier arrives.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided to you through SMS, WhatsApp, email, or another available communication method.

You can use the tracking information provided to check the status of your shipment.

7. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Incorrect or incomplete addresses
  • High order volumes
  • Road closures
  • Unexpected logistical issues
  • Other circumstances beyond our reasonable control

Super Bazar is not responsible for delays caused by the courier or circumstances beyond our control.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect address, incorrect phone number, or the customer's unavailability, the order may be returned to us.

Additional shipping charges may apply if the customer requests re-delivery.

9. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its policies.

If the customer refuses to accept the order or repeatedly remains unavailable, the order may be cancelled and returned to Super Bazar.

Repeated refusal of COD orders may result in restrictions on future COD orders.

10. Damaged Packages

If your package appears seriously damaged or opened when it arrives, please inform the courier immediately and contact Super Bazar as soon as possible.

You may be asked to provide photographs or videos of the package and product for verification.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Super Bazar
Email: superbazar739@gmail.com
Phone/WhatsApp: 03266905225

We will do our best to assist you with your order and delivery.